iCAG COMPANY: GENERAL TERMS AND CONDITIONS OF SALE
Any order placed through the website i-cag.net implies the knowledge and acceptance by the customer of the following general terms and conditions of sale (applicable from January 7, 2014): The website is the property of SARL I CAG COMPANY in its entirety, as well as all the rights associated with it. Any reproduction, in whole or in part, is subject to the owner’s authorization. However, hypertext links to the site are authorized without specific requests.
The products are sold as new. These conditions apply to the exclusion of any other conditions clearly specified in the product designation (display models, etc.). SARL I CAG COMPANY reserves the right to adapt or modify these general terms and conditions of sale at any time. In case of modification, the general terms and conditions of sale in force on the day of the order will be applied to each order.
Article 1 – ORDER
The customer places an order following the process in force on the website. The order will only be validated upon receipt and collection of the payment. The customer is required to provide all information necessary for delivery: address, access code, floor, etc. (and, for example, in the case of articles with specific delivery conditions: phone number where they can be reached during the day to schedule an appointment). SARL I CAG COMPANY reserves the right to cancel the order if these documents are not received or if the received documents are deemed non-compliant. The customer’s order may be canceled by SARL I CAG COMPANY for any reason, especially in case of lack of information necessary for delivery. The customer will be informed by SARL I CAG COMPANY.
Article 2 – PRICES
The prices of our products are indicated in euros, all taxes included. All orders, regardless of their origin, are payable in euros. Product offers and prices are valid as long as they are visible on the website. SARL I CAG COMPANY reserves the right to change its prices, but the products will be invoiced based on the rates in effect at the time of order registration. The customer is responsible for the shipping costs, and the amount of shipping costs is specified in the shopping cart.
Article 3 – VALIDATION The customer declares that they have read and accepted these general terms and conditions of sale before placing their order. The validation of the order therefore constitutes acceptance of these General Terms and Conditions of Sale.
Article 4 – MANUFACTURING TIMES
Normally, all products offered on the website are in stock, but it is possible that certain products may be out of stock due to orders. The availability of products is not contractual and does not engage the responsibility of SARL I CAG COMPANY. The customer must expect a random delivery time that does not depend on us but on the availability of the carrier.
Article 5 – PRODUCTS
Technical specifications, product descriptions, and photos are for informational purposes only. SARL I CAG COMPANY reserves the right to modify these specifications at any time without notice.
Article 6 – DELIVERY
Shipping rates apply to deliveries in metropolitan France. Products are delivered to the delivery address indicated when placing the order. Products are delivered only at the doorstep; they are not delivered upstairs. SARL I CAG COMPANY cannot be held responsible for the consequences of a delay in delivery. The customer must ensure, when a carrier delivery is scheduled for their order, that there is access for a heavy truck. If access is not compatible, significant additional costs will be billed to the customer. SARL I CAG COMPANY cannot be held accountable and responsible for the consequences of any events beyond its control, particularly in cases of force majeure or those involving the carrier, which may delay or prevent the delivery of ordered products. The delivery time or non-performance of the contract can never result in the payment of damages to the customer or their service providers. In case of non-compliance with the delivery time specified in the product description, the customer can cancel their order. Cancellation will only be considered by SARL I CAG COMPANY if the shipment or delivery has not occurred between the shipment and the refund request. The customer undertakes, for themselves or for the recipient of the order, to take delivery of the goods at the address they provided when placing the order. The customer undertakes to take the necessary steps to collect their goods from the carrier if they are absent or unable to do so at the time of delivery. Carriers keep the merchandise that could not be delivered for a period ranging from ten to fifteen days from the first presentation to the customer. If the customer does not retrieve their merchandise within this period, it will be returned to SARL I CAG COMPANY, resulting in return costs that will be billed to the customer. If the customer wishes to have the merchandise resent, they must pay the return costs and the redelivery costs in advance. During delivery, the customer or the recipient of the products must be able to prove their identity if requested. After opening and verifying the content of the package(s) in the presence of the carrier, the customer must sign the delivery receipt presented by the driver. In case of any issues, the customer will note all relevant reservations on the delivery receipt, have the driver co-sign it, and keep a copy of the document. In case of transport damage, the customer must refuse the damaged product to the driver and indicate “Refusal for damage” on the delivery receipt; otherwise, any recourse against the driver would be impossible. By signing the delivery receipt without specific reservations and accepting the products, the customer acknowledges having received the merchandise in a condition that fully satisfies them. Therefore, any claim related to the condition of the delivered products cannot be received. In case of a delivery that does not conform to the order in terms of quality or quantity, the customer must inform SARL I CAG COMPANY as soon as possible, indicating the order reference.
Article 7 – PAYMENT
Payment for purchases is made by credit card, checks, bank transfers, or PayPal. Checks are cashed immediately.
Article 8 – SATISFIED OR REFUNDED
In accordance with Article L 121-20.1 of the Consumer Code, the customer has a period of fourteen days from the receipt of the ordered products to exercise their right of withdrawal, without having to justify reasons or pay penalties. However, the return costs remain the responsibility of the customer. The right of withdrawal cannot apply to all products made to measure for the customer. If the customer exercises this right of withdrawal, the products must be returned in their original packaging, in perfect condition, with all accessories and any possible instructions in perfect condition for resale, along with the invoice to which the products relate. They must be returned to the following address: SARL I CAG COMPANY SALVEZOU 46150 CATUS Any damaged, incomplete, missing, or damaged original packaging will be refused and cannot be refunded or exchanged. Furthermore, SARL I CAG COMPANY reserves the right not to accept the product if the accessories mentioned in the product technical sheet are missing. SARL I CAG COMPANY recommends that the customer return their products with additional insurance that guarantees, if necessary, compensation for the products up to their real market value in case of loss or damage to the package(s). SARL I CAG COMPANY is required to exchange goods, repair them, or reimburse the amounts paid by the customer for returned goods. The refund to the customer must be made within 14 days of receipt of the returned product(s). The refund will be made by bank check made out to the customer or by bank transfer to the customer’s account. Any product returned by the customer beyond the withdrawal period cannot be refunded.
Article 9 – LIABILITY
SARL I CAG COMPANY cannot be held responsible for the non-performance of the contract concluded in the event of force majeure, disruption, or total or partial strike, particularly in the postal services and means of transport and/or communications, flooding, or fire. In the case of professional purchases, SARL I CAG COMPANY will not incur any liability for indirect damages due to these conditions, loss of business, loss of profit, loss of opportunity, damages, or expenses that may arise from the purchase of products. The total or partial impossibility of using the products, especially due to equipment incompatibility, cannot result in any compensation, refund, or holding SARL I CAG COMPANY liable.
Article 10 – WARRANTY
Under the legal warranty of conformity, all our products are guaranteed for 2 years in case of manufacturing defects or breakdowns. The customer has the possibility of exchanging or repairing the product at the seller’s expense, except for shipping and travel expenses. The warranty does not cover breakages resulting from improper handling by the customer.
Article 11 – ENTIRE AGREEMENT
In the event that any clause of these terms and conditions is null and void due to a change in legislation, regulation, or a court decision, this shall in no way affect the validity and compliance with these general terms and conditions of sale.
Article 12 – COMPANY INFORMATION
The website i-cag.net is the property of SARL I CAG COMPANY.
SARL I CAG COMPANY is a limited liability company registered with the Trade and Companies Register of Cahors 46000 under number: 798 772 331 RCS Cahors.
Its registered office is located in France: Salvezou 46150 Catus.
Email: firstname.lastname@example.org – Phone: 0565227539. SIRET number: 798 772 331 000 12.
SARL I CAG COMPANY is subject to value-added tax. Individual VAT identification number: FR02 798 772 331